
Designed with love, made in small batches by our expert crochet partners.

Available on all orders over $40 USD — tracked and guaranteed.

Not vibing? Send it back for a refund-no stress, hassle free
FAQ
Shipping
Returns
General
How does shipping and delivery work?
Orders usually ship within 1-3 days. Once your order is on the way, you’ll receive a shipping confirmation email with tracking details so you can follow it to your doorstep.
Delivery timeframes vary based on your location and do not include the initial processing time. Most customers receive their orders within 5-10 days after dispatch. Standard shipping is free on all orders over $40 USD.
To ensure fast and reliable delivery, orders ship directly from our international fulfillment partners. All packages include full tracking and are backed by our delivery guarantee.
Please note: If your item is a pre-order (as listed on the product page), it will ship on or around the advertised dispatch date.
Read the full policy here
What is your return policy?
We offer free returns within 30 days of your order being delivered
To qualify for a return:
- You must contact us and place the return in mail within 30 days of delivery
- Items must be in saleable condition with original packaging (e.g., swing tag, box, ribbon)
- You must email a photo of the item so our team can assess it's condition
- Return shipping is covered - we'll provide a prepaid return label.
If you're returning part of a bundle:
Your refund will be adjusted to reflect the regular price of the items you're keeping.
Example:
Purchased Twin Pack for $13
Returned one (current single price = $8)
Refund issued: $13 – $8 = $5
Please note: Shipping fees are non-refundable. Once an order is shipped, we cannot refund the original shipping charge.
To begin your return, email us at info@moodymates.com with your order number and a photo of the item.
Review the full policy here
How do I start a return?
Please email info@moodymates.com to initiate your return. Or click here to contact us.
Do you offer wholesale purchases?
We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a stockist, please fill out the form below with your business information and one of our representatives will be in touch with you shortly. Thank you for your interest in our brand, we look forward to working with you.
Can I send a order as a gift?
Yes, you can! You can ship Moody Mates products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.
*Please note: As we use external fulfilment partners, we are unable to include messages in the package - sorry!
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