LAST-MINUTE GIFTING SALE
Get an additional 5% discount today.
Use code at checkout: CHRISTMAS
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Money back guarantee
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50,000+ Smiles Spread This Year
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QUESTIONS?
FAQ
Shipping
Returns
General
How does shipping and delivery work?
Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can keep a close eye on your order until it reaches its destination.
Delivery timeframes vary depending on your location and do not include dispatch times. Choose standard shipping and you can expect your order to arrive within 2 to 8 business days after dispatch. Standard shipping is free for all orders over $50.
We primarily use Canada Post and UniUni for most deliveries within Canada.
*Please note: All shipping timeframes are based on the advertised date of dispatch. Should your item have a pre-order date (advised on the product page), this is the approximate date of dispatch and delivery of pre-order items will occur within the timeframes listed above.
**Please note: During sale events and peak times, extended dispatch times are expected.
What is covered shipping?
Covered shipping guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. If you choose not to select covered shipping, we cannot guarantee a replacement for your lost or stolen order.
You can upgrade to covered shipping at checkout.
What is your return policy?
We offer free returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
4. You must provide a photo of your item/s prior to shipping so we can assess the condition.
*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.
Example:
Purchased Moody Mates Twin Pack for $13
Returned one Moodie, current sale price = $8
Your refund is $13-$8 = $5
The above is only an example, the total amount owed will be calculated at the time your refund is requested.
** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.
Please contact us here to initiate your return.
How do I start a return?
Please email help@moodymates.com to initiate your return. Or click here to contact us.
Do you offer wholesale purchases?
We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a stockist, please fill out the form below with your business information and one of our representatives will be in touch with you shortly. Thank you for your interest in our brand, we look forward to working with you.
Can I send an order as a gift?
Yes, you can! You can ship Moody Mates products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address.
*Please note: As we use external fulfilment partners, we are unable to include messages in the package - sorry!